JOB DESCRIPTION – CUSTOMER SUPPORT ENGINEER I
Role
Customer Support Engineer I
Experience
1-3 years
Skill
Customer Support / Technical Support
Department
Customer Support
Location
Hyderabad
Languages : English, Hindi and Telugu Mandatory
ABOUT THE ORGANISATION
AllCloud is a Tech-Fin, an enabler for Fin-Techs. We build innovative Unified Lending technology for Banks and Financial Institutions to help them scale. Based in Hyderabad, India, we are a growing ISO 27001-certified company with 500+ Clients across Asia and Africa.
Having worked with 500+ Lenders across multiple geographies for 10 years, we have built expertise in Industry Best Practices for Lending. Our domain-specific solution helps lenders manage multiple loan products on a single unified platform.
KEY RESPONSIBILITES
- Handle critical accounts with professionalism and empathy, ensuring high satisfaction and prompt issue resolution.
- Manage inbound, outbound, and email conversations with clients, providing timely updates and clear information.
- Provide basic technical support, including:
- Basic troubleshooting and assistance with Excel and standard ticketing systems.
- Logging, tracking, and resolving support requests, escalating complex issues as required.
- Document all customer interactions and resolutions in ticketing software, maintaining accurate records.
- Maintain a professional communication style—both verbal and written—with a focus on customer service and problem-solving.
- Collaborate with internal teams to resolve challenging issues and ensure workflow efficiency.
ROLE REQUIREMENTS
- Strong interpersonal skills and customer orientation.
- Capability to work under pressure while managing time effectively.
- Willingness to learn new tools and upgrade technical know-how as per business needs.
· Basic proficiency with MS Excel and familiarity with ticketing systems.
ACADEMIC QUALIFICATION
· Graduation/Basic degree in B. com or related field
· MBA (Finance) preferred
